Frequently Asked Questions (FAQ)

1. What makes Dripory hair oils different from other brands?

  • At Dripory, we're committed to providing you with the highest quality ingredients, small-batch craftsmanship, and a clean, natural approach to hair care. Our unique formulations are designed to nourish and rejuvenate your hair, leaving it stronger, shinier, and more radiant.

2. Are Dripory hair oils suitable for all hair types?

  • Yes, our hair oils are formulated to benefit a wide range of hair types, including fine, medium, and thick hair with straight, wavy, curly, and coily textures. We aim to address the diverse needs of our customers.

3. How do I use Dripory hair oils?

  • Our versatile hair oils can be used in various ways:
    • Hot Oil Treatment: Apply to hair and scalp, wrap with a warm towel, and leave for a deep conditioning treatment.
    • Sealing Oil: Use a few drops to lock in moisture, reduce split ends, and add shine.
    • Scalp Massage: Gently massage into the scalp to promote circulation and strengthen hair.
    • Pre-Poo Oil: Apply before shampooing for added protection and nourishment.

4. Are Dripory products vegan and cruelty-free?

  • Absolutely! We take pride in our commitment to being vegan and cruelty-free. Our products are not tested on animals, and we do not use animal-derived ingredients.

5. Do your hair oils contain any harmful chemicals?

  • No, Dripory hair oils are free from harmful chemicals like parabens, silicones, fragrances, and dyes. We focus on clean and natural ingredients to enhance the health of your hair.

6. What are the key ingredients in Dripory hair oils?

  • Our hair oils feature a carefully curated blend of organic cold-pressed carrier oils and nourishing herbs. Key ingredients include rosehip oil, argan oil, amla, rosemary, and more. Each ingredient is chosen for its unique benefits to promote healthier hair.

7. How long does it take to see results with Dripory hair oils?

  • Results may vary, but many of our customers experience improvements in hair texture, shine, and strength after a few weeks of consistent use. For best results, use our products as part of a regular hair care routine.

8. Can I change or amend my order once it has been placed?

  • Our products are made in small batches, and we process and prepare orders for dispatch immediately. As a result, you may not be able to make amendments or cancel your order, as it may have already been dispatched. In such cases, please refer to our Returns Policy for further guidance.

9. When should I expect to receive my order?

  • Please allow up to 2-3 business days for us to process your order. All orders processed after 3 pm (EST) will be considered next business day orders. Standard USPS delivery time within the United States is 1-3 business days.

10. What if I have a problem with my order?

  • If you are unhappy with your purchase for any reason, please contact our Customer Care team by emailing Dripory@gmail.com within 7 days of receiving your order. Please note, Dripory reserves the right to refuse all returns.

11. How often do you restock?

  • We aim to restock every week, however, our products are made in small batches, so restock dates may vary based on product availability.

12. How can I find out about restocks?

  • Restock information will always be sent to your inbox when you sign up for our newsletter. You can also sign up for an email alert by visiting the specific product page and clicking the "Email me when in stock" button. When that item is back in stock, you'll be the first to know.

13. Why should I provide my real email address and phone number when I order? I don't want spam.

  • Your information stays privately with us, and we wouldn't ever want to spam you. It's important to have a way for our customer service team to contact you about your order to avoid any surprises. Inaccurate credit card information is a finger's slip away, and occasionally, your selection is so stellar that it's on backorder. We also want to make sure you receive our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.